Our Policies

Covid-19 Health & Safety Guidelines

We will be following the Health & Safety Guidelines provided by the Public Health Agency of Canada as well as the Hotel & Lodging Association of Canada to help keep you and your family safe during your stay.

NEW CHECK-IN TIME DUE TO COVID-19:

Check-in for Summer 2021 will be 5:00PM to allow us more time to ensure the health and safety for both you and your families. Thank you for your understanding.

CONTACTLESS CHECK-IN:

We have two methods of payment as part of our contactless check-in and payment process. You can etransfer to caribou_lodge@sympatico.ca or pay by credit card. If you are choosing to use a credit card, please let us know if you want us to charge your card on file or you can call us at 705-645-5634 with another card number.

PHYSICAL DISTANCING AND HAND WASHING:

Public Health Agency of Canada guidelines recommend washing hands with soap and water and physical distancing as the most effective things you can do to protect yourself against a number of infectious diseases, such as Covid-19. Not only will it help keep you healthy, it will help prevent the spread of infectious diseases to others.

BRING YOUR OWN PILLOWS AND COMFORTERS:

As a further precaution, we would recommend that you bring your own pillows and comforters this summer. Please let us know if you are NOT planning to bring your own pillows and comforters and we will make sure we have a clean set of pillows and comforters left for you in your cottage.

THANK YOU FOR YOUR SUPPORT!

Thank you for your support in helping us to keep everyone healthy and safe this summer.

Pets

We are pleased to welcome your special furry friends. All of our cottages and suites are pet friendly. We kindly request that you bring blankets for any furniture they may be up on. We also request that you keep your pet on a leash and pick up after them.

Cancellation Policy

Please note that cancellation fees have been waived for Summer 2021 due to our Covid-19 Guidelines.

We understand that on occasion changes in your schedule may occur. If you need to cancel your reservation prior to 30 days from the date of your arrival, a $50.00 administration fee + HST will be charged. If you need to cancel within 30 days of your arrival, your deposit on file will be forfeited, or alternatively you may change your reservation to an alternate date within the current year, subject to availability at the time of cancellation.

Other General Policies

Check-in Times for Covid-19 Have Changed:

Check-in Time: 5:00 PM

Check-out Time: 11:00 AM

All rentals during July and August are subject to a weekly minimum stay from Saturday to Saturday.

A valid credit card is required to make a reservation, your reservation is not confirmed until the deposit has been processed.

Non-Smoking Policy

All of our guest cottages and suites are designated as Non-Smoking. If evidence is found in a cottage or suite that smoking has occurred during a stay, there will be a $250.00 fee + HST applied to the credit card on file.

Occupancy Policy

Each cottage has a standard occupancy listed on Our Cottages page. Extra persons will be subject to a $20 per person charge per night.

If you have any questions, email us at caribou_lodge@sympatico.ca or call our front desk at 705-645-5634.